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Welcome to RealRomances.com (hereinafter "Website", or "Site", "we", "us", "our", etc.). Accessing or using this Site indicates that you ("you" , "your", etc.) agree to and are bound by these Terms of Use (these "Terms"), and you agree to comply with all Terms of this Site. These Terms apply to anyone who accesses or uses the Website (the "User", "Users"), regardless of their registration status.
Our Website and other pages, information, software, services, products, and content (collectively, the "Services") are operated, hosted, or managed by the Website and its affiliated companies. We recommend that you read these Terms and fully understand how they govern your use of our Services. If you have any questions regarding the content herein, please contact us.
1. Acceptance of Terms
1.1 Any changes we make to these Terms will be reflected on this page. You may bookmark this page and check it frequently for any notice of amendments / changes to the original Terms.
You will be deemed to have accepted a variation if you continue to use the Site after the new Terms have been posted.
1.2 These Terms become effective once being published on our Website and shall be binding on you when you first access our Website and/or use our Services. Without prejudice to the above, your acceptance to these Terms will be further evidenced by your clicking to any accept or agree button where such option is made available to you by us on the User interface; or by actually using the Services.
1.3 You agree to be bound by these Terms as long as you access or use our Website. If you do not agree to these Terms, you should not register with our Website and you must immediately stop from accessing our Website and stop using any of our Services.
2. Eligibility
2.1 When a User creates an account (the "Account") on the Website, they become a member ("Member") of the Website. You must be at least eighteen years old when you register to become a member. Your membership on this Website is void where prohibited by law.
You represent and warrant that:
(a) You are not legally prohibited from using our Services;
(b) You have not committed, been convicted of an indictable offense, a sexual offense, or any crime involving violence or threats of violence;
(c) Your country or you personally are not listed on any sanctions list published by the federal government of the United States of America, Office of Foreign Assets Control of the United States of America, United Nations Security Council and/or any sanction list of individuals, groups and entities as published by the European Union Comprehensive Financial;
(d) Your registration has not previously been terminated by this Site for violating these Terms.
2.2 By using our Website and/or our Services, you represent and warrant that you have the capacity to enter into these Terms and to comply with all of its terms and conditions. If such representation turns out to be false, your membership will be terminated immediately without refund of any unused or used Credit / funds.
3. Registration
3.1 Before you register to be a Member of our Website, you are deemed to understand how our Website and our Services work. You may check for related details in our FAQs/Help pages.
3.2 When you register to become a Member, you agree to provide accurate, true, complete and the most updated information about yourself as required. We reserve the right at any time to terminate your membership if you are found to provide inaccurate, untruthful, outdated, incomplete, misleading, offensive, vulgar and/or obscene information, as we may determine in our sole discretion.
3.3 By becoming a Member, you agree to accept and consent to receiving electronic communications initiated from our Website or its affiliates including without limitation: message notification emails, matches updates, emails informing you of promotions that either are provided by our Website or affiliates. You may opt-out from receiving such email communications sent from or through our Website by notifying us.
4. Verified Members
Users who have verified their accounts will get a "verified" badge. Verified Members refer to members who submitted valid government-issued identification documents according to website requirements and passed a biometric verification process. If you wish to become a verified member and get the "verified" badge, please send us an email for consultation.
5. Elite Members
"Elite Members" refer to Members who can access and use the Website free of charge. Elite Members must adhere to the Website's rules, undergo regular identity verification, maintain active participation on the Website, and provide accurate, high-quality profile content.
"Elite Members" status is our way of recognizing active and authentic Members who bring value to the community. After obtaining Elite membership, Elite Members are granted to use the Site free of charge. This Site strictly prohibits Elite Members from receiving monetary compensation for their involvement with the Site in any way. If you've found any breach of this policy, please notify us promptly. Any Elite Member who violates this rule will be immediately prohibited from using the Site.
6. Use of the Services
6.1 You must keep your password and all Account information confidential, as you bear full responsibility for all use of the Services through your Account and for any other activities conducted under your Account. Any transaction performed on your Account upon correct entry of your username and password shall be deemed valid.
We shall not be held liable for any data loss, disclosure, or unauthorized access resulting from your loss of device access, voluntary or negligent sharing of passwords, or any other failure to maintain the confidentiality and security of your Account credentials. You assume full responsibility for safeguarding your access credentials and acknowledge that any consequences arising from such actions or negligence shall be solely borne by you.
6.2 You agree to use the Services only for purposes that are permitted by (a) the Terms and (b) any applicable law, regulation or generally accepted practices or guidelines in the relevant jurisdictions and (c) posted policies or procedural rules that govern the use of particular Services of the Website.
6.3 You may have only ONE membership Account on the Website at any point in time, which is for your sole private use. You may not authorize others to use your membership Account, and your membership Account may not be used in connection with any commercial endeavors. Only natural persons may use our Website. Other legal entities like organizations, companies, and/or businesses may not become Members and should not use our Services for any purpose.
6.4 You will only use our Website and our Services in a manner consistent with all applicable laws and regulations. You will not transmit or display content, messages, photos, videos, audio and video calls, or profiles (collectively referred to as "Content") that are offensive, illegal, or may infringe upon the rights of other Users or any third party, harm or threaten their safety. This includes, but is not limited to, Content that is illegal, defamatory, offensive, abusive, threatening, harassing, obscene, pornographic, violent, racist, biased, hateful, malicious, or incites prejudice against any group or individual, or involves any form of physical harm or material detrimental to the interests of others.
You are solely responsible for all Content posted, displayed, or transmitted to other Users through the Services of this Site. We reserve the right, at our sole discretion, to investigate anyone who violates this provision and take appropriate legal action, including but not limited to removing offending communications from the Service and terminating the membership of the violator.
6.5 This Site firmly opposes and strictly prohibits any form of exploitation or trafficking, including but not limited to: posting or transmitting Content through this Site that exploits individuals (especially those under 18 years of age) in a sexual or violent manner; soliciting, promoting, or facilitating any form of human trafficking, including sexual exploitation, forced labor, or modern slavery; or using this Site to solicit or coerce others into engaging in illegal activities (including prostitution or escort services).
If such illegal activities are discovered on this Site, we will immediately cooperate with law enforcement and anti-trafficking organizations to investigate and address the matter.
6.6 You shall not include any form of off-site contact information in your profile, published content, or communications with other members, including but not limited to telephone numbers, fax numbers, addresses, URLs, email addresses, and other social media accounts.
6.7 You will not make illegal and/or unauthorized uses of our Website and our Services, including collecting usernames and/or email addresses of other Members posted on our Website by any means for the purpose of sending unsolicited emails and unauthorized framing of or linking to our Website. Appropriate legal action will be taken on our side, including without limitation, civil, criminal and injunctive redress.
6.8 We are entitled to review, retain, modify, and delete any contents, messages, photos, videos, audio, video calls or profiles (collectively "Content") that in our sole judgment violate these Terms or which might be offensive, illegal, or that might violate the rights, harm or threaten the safety of our Website, our Services and other Members.
6.9 The security measures employed by this Site to protect user Content are provided and used on an "as is" basis, without any warranties, guarantees, conditions, assurances, or other terms to ensure that such security measures can resist attempts to circumvent security mechanisms or prevent breaches, disabling, or other means of bypassing such security measures. To the maximum extent permitted by applicable law, you hereby permanently waive any claims you may have against this Site for any such unauthorized copying or use of user Content, regardless of the legal theory on which such claims are based.
6.10 You may not use the Services of the Website for commercial purposes (such as sending promotional information to other Users or redirecting them to external platforms/links). You agree not to copy, duplicate, reproduce, sell, resell, or exploit any part of the Services for any commercial purpose, nor use the Services or access the Website for such purposes.
You further warrant and undertake that:
(a) You will not use the Services for any commercial purpose;
(b) You will not conduct any financial transactions through the Services;
(c) You will not register an Account using a false username or use automated tools (such as chatbots, virtual identities, etc.) to impersonate a natural person for personal use of the Services.
(d) You shall not create any databases that compete with this Website or establish any entity that competes with this Website.
You also guarantee that you will not receive any compensation for using the Services. If you violate the above terms, we will investigate, terminate your membership, and take legal measures, including civil claims, criminal prosecution, and injunctive relief.
6.11 When using particular Service of the Website, you shall be subject to any posted Policies or Procedural Rules applicable to such Services, which may be posted and modified from time to time. All such Policies or Procedural Rules are hereby incorporated by reference into these Terms.
We reserve the right at any time to alter or amend the terms of this Agreement, Policies or Procedural Rules of the Services, modify our Website contents or features, or change any fees or charges for using the Website and our Services. Whatever changes we make will go into effect from the date of revision without notice to you. Your use of our Website after such changes will be deemed your acceptance of the changes.
6.12 We are not responsible for the conduct, whether online or offline, of any Users of our Website. We assume no responsibility for the authenticity, undertakings, or expectations of any information obtained by Users through the Website. Please use caution and common sense when using our Website and the Services. Your interactions with other Users of our Website are entirely at your own risk in particular those set out in the Risk Disclosure Statements.
6.13 You agree not to interfere with or disrupt the Services or the servers of the Website, or disobey any requirements, procedures, policies or regulations of networks connected to the Services. You will not "frame" or "mirror" any part of the Website, without our prior written authorization. You also shall not use Meta tags or code or other devices containing any reference to the Website or our Services in order to direct any person to any other web site for any purpose.
6.14 Without prejudice to other provisions stated in this Section 6 above, you agree to access our Website and/or use our Services with good faith. You agree that you are not accessing our Website and/or use our Services with any malicious intent or purpose.
6.15 We encourage Users to report suspicious or inappropriate Content through our reporting mechanism. Users who violate the rules will face Account suspension or termination, and this Site will report to the relevant authorities where applicable.
7. Termination
7.1 You acknowledge and agree that this Site may, at its sole discretion, discontinue (permanently or temporarily) providing Services to you (or any functions within the Services) without prior notice.
We may immediately terminate your membership and your access to our Services if you are found in breach of these Terms. We reserve the right to take further action for the loss or the potential loss on our end and/ or any loss caused to other Users or third parties when necessary as a result of your breach of these Terms. You will not be entitled to any refund of any used or unused Credit (defined below)/funds upon any breach of these Terms by you.
7.2 You may terminate your membership at any time, for any reason by contacting our customer service team for assistance. All unused Credits can be refunded as per our Refund Policy.
7.3 Save as otherwise expressly provided in any additional terms governing the use of specific services, for non-fee paying Members, we may cancel or suspend your use of the Services at any time at our discretion, without cause and without notice.
7.4 Your right to use our Services and your Account may end once your Account is terminated and any information you have stored on our system may no longer be available to you. It is therefore important for you to maintain your own archive of information at your choice.
7.5 When a Member of the Website becomes unable to continue using the Services due to death or loss of capacity, their legal representative, or lawful heir may contact us to process the Account closure.
7.6 If you have subscribed to any other products or Services for which payment is necessary, you remain responsible for paying any amounts due on your Account at the time your Account is terminated. If you are participating in any free promotional offer for accessing other Services of the Website, you must cancel such Services before the end of the free trial period to avoid incurring charges.
8. Credits
8.1 To use the paid features of this Website, you need to purchase credit ("Credit"). Credits are a virtual currency purchased with real money. You can obtain Credit by paying via credit/debit card or any other method our Website may accept as payment of account subject to our Refund Policy. All charges of our Services are denoted in units of Credit unless a particular currency is specified.
8.2 Price of the Credit is subject to change from time to time, without any notice to you. To get the current pricing of the Credits please go to the Account settings area. The new price will apply to your next purchase of Credit after the adjustments have been published on the Account settings area. You agree that by continuing to purchase and/or use the Services following the adjustments of the price, you accept the new price.
8.3 Credits are valid for 180 days from the date of purchase, after which they will carry no value and cannot be reinstated.
8.4 We engage third-party payment service providers to handle payment transactions. We may change these third-party payment service providers at any time, and the payment methods available on this Site may be added or discontinued from time to time. Please note that we are not a payment institution and do not process your payments on our own behalf.
9. Cost of Service
9.1 You may need to pay to use certain Services. This requires you to purchase Credits, which will be allocated to your Account in return for Services to be rendered.
9.2 This Site reserves the right to adjust, without notifying users, whether a Service requires payment and the pricing of such Services.
9.3 If there is no Credit available in your Account, you will be subject to the limitations of the Services unless you elect to top up Credit balance in your Account. For certain payable Services where Credit is not an accepted method of payment, Services become limited or unavailable to you if you have not committed to the required transaction.
9.4 Elite Members may utilize this Site's Services free of charge under specified conditions. These Services may include (but are not limited to) the following, which are subject to potential modifications:
- Exchanging mail correspondence;
- Engaging in online chats;
- Sending virtual gifts and stickers;
- Sharing personal photos and videos.
10. Refund & Chargeback
10.1 In the event you believe that we have charged you in error, you must contact us within 90 days after such charge. No refunds will be given for any erred charges which are more than 90 days old.
10.2 If you have a reasonable refund request or any questions regarding transactions on your account, please contact our customer service team directly to handle refund applications. In the vast majority of cases, submitting a refund request to us can resolve your issue more quickly while allowing you to provide more comprehensive evidence to support your claim. Our team will review your refund request (along with any supplementary materials and evidence) and process it as soon as possible.
If you initiate a chargeback through a third-party institution without contacting us first, we will be required by the third-party institution to disclose all and/or any private communications sent or received through the Services to prove the legitimacy of the relevant transactions. In such cases, our Privacy Policy will not restrict such information disclosure. Moreover, this type of process involves the card-issuing bank, the acquiring bank, and the ultimate card company. Resolving refund claims inevitably requires significant time and effort from the relevant parties to conduct factual investigations.
10.3 We recognize that there may be justifications with certain chargeback claims but equally there are ones wholly without merit, sometimes to the point of being malicious or fraudulent. Fraudulent claim is a criminal offence for which we reserve the right to complain and invoke prosecution by law enforcement agencies, during which process we will provide details of the complainant's personal information, card authentication details, record of communication related to our Services or other Users.
10.4 As a matter of compensation for our efforts in investigating the claim, you hereby agree that should your claim be found fraudulent or malicious, you will pay us an amount by way of liquidated damages comprising of:
- all relevant disbursements paid by us to third parties;
- US$125 per month from the commencement to full conclusion of the claim;
- 5% of the subject amount of the chargeback claim.
Such compensation be effected with priority by way of set-off from the Credit (currently at the equivalent of 1 Credit = US$5) available from your Account with us.
10.5 Refund Policy
Please refer to our Refund Policy. The Refund Policy on our Website forms a part of these Terms. We reserve the right to amend or alter our Refund Policy at any time, and changes are effective upon being posted on our Website. You will be deemed to have accepted a variation if you continue to use the Site after the new Terms has been posted.
11. Privacy
Use of our Website and/or its Services is governed by our Privacy Policy which is subject to revision from time to time.
12. Services by Third Parties
12.1 To provide the Services, we may collaborate directly or indirectly through our partners with various third parties ("Suppliers") for purposes such as affiliate marketing, advertising, user acquisition, identity verification, or providing additional services. You acknowledge and agree that Suppliers have the right to serve you in this manner.
12.2 All such suppliers, partners, and affiliated companies are independent contractors and are not agents, employees, joint ventures, or partners of this Site. This Site does not control the daily operations, business decisions, or methods of any supplier, partner, or affiliated company. Each supplier, partner, and affiliated company shall be fully responsible for their own actions and omissions, including compliance with applicable laws and ethical standards.
12.3 Suppliers shall provide complete, accurate, and lawful information required for their registration in the Services in accordance with these Terms before member registration.
12.4 We never authorize any third-party organization or individual to collect any fees from our Users in the name of our Website for any reason. If you engage in transactions or communications with suppliers, or participate in third-party activities, any terms, conditions, warranties, or representations associated with such transactions are solely between you and the third-party supplier. You may be subject to separate terms between you and the relevant company or individual. These terms do not affect your legal relationship with these third parties.
We are in no way responsible for the quality of any additional services provided by third-party suppliers, and we assume no liability for any loss or damage (including personal injury or death) resulting from the use of such services. All transactions (whether online or offline) between you and such Suppliers are conducted at your own risk.
12.5 The Website strictly prohibits Suppliers, partners, or affiliates from engaging in any fraudulent, deceptive, or illegal activities. Violators will have their cooperation terminated immediately and be reported to the relevant authorities. Users are encouraged to report any suspicious behavior to the Website.
The Website does not guarantee and shall not be held liable for the actions, omissions, or services of any third party, vendor, partner, or affiliate, including any losses (such as those resulting from fraud) caused by them. Users interact with third parties at their own risk.
13. Proprietary Rights of Contents of our Website
13.1 We own and retain other proprietary rights of our Website and our Services, as described in details in the Intellectual Property Policy. Our Website contains Member profiles, photos, copyrighted material, trademarks and other proprietary information of our operating or holding company or its licensors. Except for the information which is in the public domain or for which you have been given permission, you may not copy, modify, publish, transmit, distribute, perform, display, or sell any such proprietary information.
13.2 Without limiting the foregoing, if you believe that your work has been copied and posted on the Website in a way that constitutes copyright infringement, please contact us.
13.3 By posting or transmitting your Content, you automatically grant to us, our affiliates, suppliers, partners, licensees, and successors an unrestricted, irrevocable, non-exclusive, sublicensable, royalty-free, worldwide license, and you represent and warrant that you have the right to grant such license, to: (a) use, reproduce, perform, display, duplicate, adapt, modify, publish, distribute such information and content, and prepare derivative works of such information and content or incorporate such information and content into other works in any form, format, media, or media channels now known or later developed or discovered; and (b) use the name, identity, likeness, and voice (or other personal attributes) submitted by you in connection with such Content. If such Content contains the name, identity, likeness, and voice (or other personal attributes) of any third party, you represent and warrant that you have obtained the appropriate consents and/or licenses for the use of such features, and that we and our sublicensees are permitted to use them to the extent indicated in these Terms.
14. Disclaimers
14.1 We provide all the Services strictly on an "as is" and "as available" basis. To the maximum extent permitted by applicable law, we make no express, implied, statutory, or other warranties regarding our Services (including all content contained therein), including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. Specifically:
(a) We do not guarantee that your use of the Services will be secure, uninterrupted, always available, or error-free, nor that the Services will meet your requirements or that any defects in the Services will be corrected. We assume no responsibility and make no warranties regarding network connectivity and availability issues.
(b) We are not responsible for the conduct, whether online or offline, of any User of the Services. We do not guarantee Users' willingness or ability to communicate or meet with you; nor do we guarantee that users you encounter through the Services will ultimately be compatible with you or behave appropriately. We make no warranties regarding any specific outcomes that may result from users' use of this Website and/or Services.
(c) We assume no responsibility for any errors, omissions, interruptions, deletions, defects, operational or transmission delays, communication line failures, theft or destruction of information, or unauthorized access to or alteration of User communications.
(d) We are not liable for any failures of telephone networks/lines, computer online systems, servers/providers, computer equipment, software, emails, or players caused by technical issues or network congestion on the internet or services, including personal injury or property damage resulting from user or other personnel participation in online activities or downloading Service-related materials.
(e) Under no circumstances shall we be liable for any loss or damage (including personal injury or death) arising from anyone's use of the Services, any content posted on or transmitted to Users through the Services, or interactions, whether online or offline, between Users of the Website.
14.2 We provide no warranties, guarantees, or assurances of any kind regarding any advice, opinions, statements, or other information published, uploaded, or disseminated through this Website by us, partners, Users or other individuals/entities. To the maximum extent permitted by law, we expressly disclaim any and all liability arising from your reliance on statements or other information provided on, within, or through this Website or the Services.
14.3 This Website reserves the right to alter any information on the Website and services, or to modify, suspend, or terminate the services (or any part thereof) at any time in any manner without prior notice.
You agree that this Website shall not be liable to you or any third party for any modification, suspension, or termination of the Website or services.
15. Limitation / Exclusion of Liability
15.1 WE ASSUME NO RESPONSIBILITY FOR THE CONDUCT, WHETHER ONLINE OR OFFLINE, OF ANY USER, OR FOR THE AUTHENTICITY, COMMITMENTS, OR EXPECTATIONS RELATED TO ANY INFORMATION PROVIDED BY USERS. WE ARE NOT LIABLE FOR THE IDENTITY, BACKGROUND, INTENTIONS, LEGITIMACY, OR AUTHENTICITY OF ANY USER WITH WHOM YOU COMMUNICATE.
THIS WEBSITE SHALL NOT BE HELD RESPONSIBLE FOR ANY DISPUTES, COMMUNICATIONS, OR INTERACTIONS BETWEEN USERS, OR BETWEEN USERS AND ANY THIRD PARTY (WHETHER ONLINE OR OFFLINE). USERS SHALL BEAR ALL RISKS ASSOCIATED WITH SUCH INTERACTIONS AND HEREBY RELEASE THE WEBSITE FROM ALL CLAIMS, DEMANDS, AND LIABILITIES FOR DAMAGES ARISING FROM ANY DISPUTES BETWEEN YOU AND OTHER USERS OF THIS SERVICE OR ANY OTHER THIRD PARTIES.
15.2 WE CLAIM IMMUNITY FROM LIABILITY TO THE FULLEST EXTENT UNDER THE LAW AND FOR CONTENTS AND SERVICES PROVIDED BY THIRD-PARTIES THAT OUR WEBSITE COOPERATES WITH, AND NOTHING IN THESE TERMS IS INTENDED TO WAIVE, REMOVE, OR USURP SUCH IMMUNITY.
15.3 IN NO EVENT WILL WE BE LIABLE TO YOU OR ANY THIRD PERSON FOR ANY INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL OR PUNITIVE DAMAGES, INCLUDING ALSO LOST PROFITS ARISING FROM YOUR USE OF OUR WEBSITE. WE DO NOT HAVE ANY LIABILITY OF ALL CLAIMS, DAMAGES, LOSES, LIABILITIES, COSTS (INCLUDING REASONABLE ATTORNEYS' FEES) OR OTHER EXPENSES THAT ARISE DIRECTLY OR INDIRECTLY OUT OF OR FROM YOUR BREACH OF THESE TERMS.
15.4 WE ASSUME NO RESPONSIBILITY FOR THE PRIVACY PRACTICES OF ANY THIRD-PARTIES THAT WE COOPERATE WITH. WE DO NOT DETERMINE WHICH INFORMATION WILL BE COLLECTED BY THAT THIRD PARTY FOR PURPOSE UNRELATED TO SERVICES OF OUR WEBSITE.
16. Misconduct Prevention Policy and User Protection Policy
As is with every objective you may pursue in life, there is always an associated risk(s), so are the endeavors you are about to take through our Services. Whilst we have taken and will take every practical control to minimize such risks, we wish to highlight some scenarios of higher likelihood, which you must be aware of and undertake to risk the same. For details of the risks associated with our Services and the possible counter measures, please read our Misconduct Prevention Policy and User Protection Policy.
17. Indemnity By You
To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless this Site, along with all its operators, subsidiaries, affiliates, officers, agents, other partners, and employees, from any losses, liabilities, claims, or demands (including reasonable attorneys' fees and costs) arising from or related to your breach of these Terms and/or your use of the Services in violation of any of the representations and warranties set forth herein.
This Site reserves the right to assume the exclusive defense and control of any matter for which you are required to provide indemnification. In such cases, you agree to cooperate fully with this Site and provide complete compensation as deemed appropriate.
18. Governing Law and Dispute Resolution
You agree that any action at law or in equity arising out of or related to these Terms shall be filed only in the Courts of the Hong Kong Special Administrative Region of the People's Republic of China, and that you hereby consent and submit to the exclusive jurisdiction of such courts, absolutely waive the procedural defence ground of "forum non-convenien". No action arising under or related to these Terms may be brought by either party more than 90 days after the cause of action has occurred. These Terms are governed and to be interpreted exclusively by the laws of the Hong Kong Special Administrative Region of the People's Republic of China.
To the maximum extent permitted by law, both you and this Site waive the right to a jury trial and the right to initiate proceedings through individual arbitration. Both you and this Site waive the right to file or participate in class actions against the other party, or to seek collective relief in any other manner. To the maximum extent permitted by law, no claim shall be eligible for or authorized to proceed in arbitration or litigation on a class, representative, consolidated, or private attorney general basis.
19. Miscellaneous
19.1 We reserve the right, at our sole discretion and in any manner, to transfer all or any of our rights and obligations under these Terms at any time when we consider it necessary. You hereby explicitly consent to any change of the party to these Terms and/or the transfer of rights by us.
19.2 You acknowledge that clicking buttons such as "Submit", "I Accept", "I Agree", and similar options and/or statements constitutes an electronic signature under the Electronic Transactions Ordinance (Chapter 553 of the Laws of Hong Kong), subject to the conditions stipulated therein. Accordingly, you confirm that clicking such buttons and/or by reading such statements indicates your willingness to be bound by the content of the relevant page. Where applicable, you irrevocably and expressly waive any rights and/or requirements under any laws, regulatory provisions, or rules in any jurisdiction regarding handwritten signatures, the delivery of physical documents, and/or the retention of non-electronic records.
19.3 You hereby agree that this Website has the right to communicate with you (including but not limited to communication via email) regarding any issues arising from these Terms or services.
19.4 Any communication with this Website shall be regarded as electronic communication. This electronic communication shall cover all types of interactions conducted with this Website.
All electronic communications shall be treated as equivalent to written correspondence and shall carry the same legal effect as communications typically required in official correspondence (including requirements for signatures, seals, etc.). For the avoidance of doubt, any notice issued by means of electronic communication shall be deemed to have been formally executed.
19.4 These Terms shall take full effect from the date of its publication on the Website and shall remain continuously valid for any User or third party until they terminate their profile and usage of the Website.
After the termination of your Account, all provisions that, by their nature, are intended to survive the termination of these Terms shall be deemed to remain in effect following such termination.
We reserve the right to take further actions at our discretion as necessary in response to potential losses incurred by us, other Users, or third parties due to your violation of these Terms.
19.5 Please send all requests, communications, inquires, clarifications and provisions of information to us. Please note that our support service may not work outside business hours.
19.6 Our failure and/or omission to require your performance of any provisions in these Terms shall never be considered to constitute a waiver. You accept that the aforedisaid failure and/or omission will not affect our right to require your performance at any time later. You also accept that even when we grant you a waiver for any breach and/or default of any provisions of these Terms, it does not constitute a waiver of any subsequent breach and/or default of that provision.
19.7 Although we are eager to provide constant, uninterrupted access to our Website, we are unable to guarantee this. We accept no responsibility and/or liability for any interruption and/or delay and we shall not be responsible for any failure to perform due to unforeseen circumstances and/or due to causes that are beyond our reasonable control, these include but not limited to acts of God, war, strikes, infrastructure failures, hacking attacks, etc.
19.8 These Terms and all other provisions referenced herein constitute the entire agreement between you and the Website and govern your use of the Services, and shall completely replace any prior agreements between you and the Website. If any provision of these Terms is held invalid and/or unenforceable, the concerned provision shall be severed from these Terms, the remainder of these Terms shall continue in full force and effect, mutatis mutandis.
19.9 You agree that no joint venture, partnership, employment, or agency relationship exists between you and this Site as a result of these Terms or your use of the Services.
19.10 Unless the context otherwise requires, words herein importing the masculine gender shall include the feminine and the neuter genders and words herein in the singular shall include the plural and vice versa.
Welcome to RealRomances.com (hereinafter "RealRomances", or "Website", "Site", "Platform", "we", "us", "our", etc.). We understand that the privacy of members, subscribers, guests and/or visitors ("Users", "you" or "your") is very important. As such, we provide this Privacy Policy (the "Privacy Policy") explaining our online information practices and the choices you can make about the way your personal data is collected, processed, maintained and disposed by RealRomances. The Privacy Policy describes how we treat your Personal Information when you use our Website and other pages, information, software, services, products, and content (collectively, the "Services") operated, hosted, or managed by the Website and its affiliated companies. We reserve the right to update it at any time, and all changes are effective upon posting without notice to you. You are encouraged to revisit this page from time to time. Your use of the Site or our Services after such changes constitutes your acceptance to such changes.
Owing to the global nature of RealRomances's business conducted over the internet, it is practically impossible for us to comply with all applicable laws/rules/regulations (and the like) as may be prescribed by individual country/region/city. We endeavor to adopt internationally recommended "Best Practices" whilst adhering to the Personal Data (Privacy) Ordinance of our governing law which you must agree to as the applicable law in case of dispute arising herefrom.
Operationally we are in compliance with, though not bound to do so, the general requirements on personal data collection and usage recommended by the United States Federal Trade Commission's guidance on "Mobile Privacy Disclosures" and California Online Privacy Protection Act. In particular, we carry out Privacy Compliance Assessment exercise periodically to ensure compliance in respect of notice, choice, onward transfer, security, data integrity, access and enforcement.
What Information We Collect
The types of Personal Information that we collect fall under two general categories: personally identifiable information (PII) and non-personally identifiable information (non-PII). PII consists of any information which can be used to specifically identify you as an individual, whereas non-PII consists of aggregate information or any information that does not reveal your identity. The following paragraphs explain what PII and non-PII we collect from you, and how we use such information.
If you fail to provide the personal data detailed in this privacy policy, you may be unable to use our Services. Please note that providing incorrect, outdated, or false information may result in our Services functioning improperly or being entirely unavailable. Therefore, we require you to provide accurate, true, complete and the most updated personal information.
How We Collect and Use Information
Cookies. We use the term "Cookies" to refer to all technologies that store and access information on the device you use to access RealRomances (such as your computer, tablet, or mobile phone). Cookies are small text files that are placed in or accessed from your web browser or device memory.
When you visit our Site or use our Services, we may set some or all of the following types of Cookies on your device. These specifically include: (1) Essential Cookies. We rely on these cookies to ensure the proper functioning of the Site and to provide our Services to you, for example: enabling you to log in, remembering your preferences, and keeping you safe by detecting malicious activity; (2) Analytical Cookies. These cookies help us understand how our Services are used and assist us in customizing and improving our Services for you; (3) Advertising and Marketing Cookies. These cookies are used to determine the effectiveness of our marketing campaigns and to make the advertisements you see more relevant to you. Their functions include helping us understand how much traffic our marketing campaigns drive to our Services, preventing the same ad from being repeatedly displayed, ensuring ads are correctly presented to advertisers, selecting ads that are relevant to you, and measuring the number of ads displayed and their effectiveness; (4) Social Networking Cookies. These cookies enable you to share pages and content from our Services that interest you through third-party social networks and other sites or services. These cookies may also be used for advertising purposes.
Please note that we do not link cookies with any User's PII. If your browser is set to refuse all cookies, our Site will not function properly, and you may be unable to use all of our Services. Users who disable cookies assume full responsibility for any resulting loss of functionality on our Site.
Log Files. Any time you visit our Website, our servers automatically gather information from your browser (such as your IP addresses, browser type, Internet Service Provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks) to analyze trends, administer our Website, prevent fraud, track visitor movement in the aggregate, and gather broad visitor demographic information. For example, we may log your IP address for system administration purposes. IP addresses are logged to track a user's session. This gives us an idea of which parts of our Website our Users are visiting. We do not share the log files externally.
Web Beacons. "Web beacons" (also known as "clear gifs" and "pixel tags") are small transparent graphic images that are often used in conjunction with cookies in order to further personalize our Website for our Users and to collect a limited set of information about our visitors. We may also use web beacons in email communications sent to you in order to understand the behavior of our Users. We do not link the web beacons to any of our Users' PII.
Mobile Analytics. We use mobile analytics software to allow us to better understand the functionality of our mobile software on your phone. This software may record information such as how often you use our applications, the events that occur within the applications, aggregated usage, performance data, and where the application was downloaded from. We do not link the information we store within the analytics software to any of your submitted PII within the mobile application.
Your Information. When you register or subscribe to any of our Services, we collect a wide variety of information about you. Your profile information, including non-PII about yourself (such as first name, nationality, profession, height, weight, etc.) will be used to build your "My Profile." We may also display your relationship status and other profile/account information to your matches. Finally, for interactive content where you may choose to have a public profile, we may display your information to other Users. You may choose to provide us with your photo(s) or video(s) and by providing us such content, you agree that we may make them available to your matches and Users of our Services. Except as otherwise stated in this Privacy Policy, we do not disclose your PII to your matches or other Users of our Services.
Identity Verification Information. We may process personal data to verify User identities, prevent fraud, and comply with legal requirements, including through identity verification procedures conducted directly by us or by our third-party identity service provider. For this purpose, the Website may process personal data and, where applicable, collect relevant documentation from Users.
Transaction Information. When you make a payment through the Website, you will need to provide payment data to our third-party service providers, who act as our data and payment processors. Your name, address, phone number, email address and credit card information are required primarily to process your order and as otherwise described herein. Credit card transactions are processed through industry standard Secure Socket Layer (SSL) and/or strong encryption (3DES) by a third party, which only uses your information for that purpose.
E-mails. You are required to produce an e-mail address when you register for our Services. We use your e-mail for both transactional (e.g. order placement and confirmation, refund and renewal processing, notifying you of our suggested matches) and promotional (e.g., newsletters, new product offerings, special discounts, event notifications, special third-party offers) purposes. Our e-mail messages may contain codes that enable our database to track your usage of the e-mails, including whether the e-mail was opened and what links (if any) were opened. If you do not want to receive promotional e-mails from us, please see the section below labeled "Opt-Out". We reserve the right to send you certain communications relating to our Services, such as service announcements, terms and policies updates and administrative messages, without offering you the opportunity to opt out of receiving them. We may also contact you by email, tickets and/or telephone (including to any wireless number you may provide to us) solely in connection with our Services. If you would rather not receive emails, tickets or telephone calls from us, you may change or delete your number by contacting us for it to be removed from our contact list.
Mobile Device. If you use your mobile device to access our Site or download any of our applications, we may collect device information (such as your mobile device ID, model and manufacturer), operating system and version information, IP address and etc. We collect your geolocation information only with your consent. We do not ask you for, access or track any location-based information from your mobile device at any time while downloading or using our mobile apps or our Services. We send you push notifications if you choose to receive them for notifying you of our matching services, letting you know when someone has sent you a message, or for other related matters. If you wish to opt-out from receiving these types of notifications, you may turn them off at the device level.
Demographic Data. We collect demographic data from our Users. We use this data to tailor your user experience at our Website, showing you content that we think you might be interested in, and displaying the content according to your preferences. Some of this information may be shared with advertisers on a non-personally identifiable basis.
Online Survey Data. We may periodically conduct voluntary Users surveys. We encourage you to participate in such surveys to help us improve our Services. All responses are anonymous and do not involve any of your PII.
Automated Decision-Making and Analysis. Automated Decision-Making refers to decisions made solely through automated processing (including analysis). These decisions are used to recommend other Users and conversation topics to you, to block or restrict User functionality when we detect prohibited content or violations of our Terms of Use, and to alert and prevent issues such as Chargeback fraud.
Aggregate Data. We may create aggregate data for internal use, service improvement, and the creation of new features. Aggregate data is anonymous and is not linked to any personal data. This aggregated information helps us understand trends and customer needs, allowing us to consider launching new products and services, and to tailor existing ones accordingly. We may share such aggregate data with our partners based on commercial terms at our sole discretion, without restriction.
Disclosure of Your Information
Disclosure to Your Matches. Our matching services remain an integral part of providing our Services which involves disclosing your profile information to your matches. Photos and other profile information posted by you will be available to other Users matched with you. We never share your contact information with your matches without your consent.
Disclosure by Law. You acknowledge and agree that we may disclose information you provide if required to do so by law, at the request of a third party, or if we, in our sole discretion, believe that disclosure is reasonable to (1) comply with the law, requests or orders from law enforcement, or any legal process (whether or not such disclosure is required by applicable law); (2) protect or defend our Website's rights, or a third party's, rights or property; or (3) protect someone's health or safety, such as when harm or violence against any person (including you) is threatened.
Disclosure to Protect Abuse Victims. Notwithstanding any other provision of this Privacy Policy or our Terms of Use we reserve the right, but have no obligation, to disclose any information that you submit to the Services, if in our sole opinion, we suspect or have reason to suspect, that the information involves a party who may be the victim of abuse in any form. Abuse may include, without limitation, bullying, elder abuse, child abuse, spousal abuse, neglect, or domestic violence. Information may be disclosed to authorities that we, in our sole discretion, deem appropriate to handle such disclosure. Appropriate authorities may include, without limitation, law enforcement agencies, child protection agencies, or court officials. You hereby acknowledge and agree that we are permitted to make such disclosure.
Disclosure to Trusted Third Parties by Us. We may share your non-PII with our third parties, but not in a manner that would reveal your personal identity. We may share your PII, sometimes in conjunction with your non-PII, with service providers that may be associated with us to perform functions on our behalf. For example, outsourced translation agents or IT technology contractors may need access to your information to perform services for you. Your information will be treated as private and confidential by such service providers and will not be used for any purpose other than those identified in the Terms of Use and this Privacy Policy.
Disclosure to Other Partners. We may disclose your personal information to partners, advisors, affiliated companies, external auditors, etc., for purposes such as marketing campaigns, audits, storage, or data analysis. However, these parties are required to ensure the necessary confidentiality and privacy in accordance with applicable laws.
Information Transferred as a Result of Sale of Business. As we develop our business, we may buy or sell assets and, depending on the transaction, your PII may be one of the transferred assets. In the event that we are acquired by another company, your PII may be part of the assets transferred to the acquiring party. If this occurs, you will be notified if there are any material changes to the way your PII is collected or used.
Intellectual Property. By posting any content, messages, photos, and/or videos in any public area of our Services, you automatically grant, represent, and warrant that you have the right to grant us an irrevocable, perpetual, non-exclusive, fully-paid, worldwide license to use, copy, perform, display, and distribute such personal data and content, to prepare derivative works of such personal data and content or incorporate it into other works, and to grant and authorize sublicenses of the foregoing rights.
For content protected by intellectual property rights, such as photos and videos ("IP Content"), you specifically grant us the following license, subject to your privacy and application settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP Content you post on or in connection with our services ("IP License"). This IP License terminates when you cease using our Services, and we will remove your IP Content in accordance with this Privacy Policy, the Refund Policy, and the Terms of Use, unless your content has been shared with others and they have not deleted it.
Unless otherwise specified, we will not use your personal data for any other purposes. We will never sell your personal data to third parties, nor will we permit third parties to access your personal data, except as stipulated in our Terms of Use, Refund Policy, this Privacy Policy, or as required by law.
Personal Data Retention
You understand that this Website retains your personal data for the period necessary to fulfill our Terms of Use or other agreements, and to manage your participation and use of our Website and/or Services, until you notify us to cease retention.
Notwithstanding the foregoing, we retain your personal data as necessary to comply with legal or regulatory obligations, including tax laws and local regulations. You understand and acknowledge that the Website's legal basis for the processing of your personal data would be compliance with the relevant laws or regulations or the pursuit by the Website of respective legitimate interests not outweighed by your interests, rights or freedoms.
You understand and agree that, for the purposes of protecting our Services and the security of your personal data, resolving disputes, preventing fraud, etc., we will indefinitely maintain blacklists of fraudulent activities or security threats. We share these blacklists with third-party service providers to continuously enhance the security of our Services and your personal data. In certain circumstances, we may anonymize your personal data (so that it can no longer be associated with you) for research, statistical, or other purposes. In such cases, we may use this information indefinitely without further notice to you.
When the Website no longer needs your personal data for any of the above purposes, you understand that the Website will remove it from its systems permanently. Please keep your own records of your personal data.
Third-Party Advertising
We may engage third-party advertising agencies or other service providers to place advertisements on behalf of RealRomances.com. These companies may employ cookies and web beacons to measure advertising effectiveness. Any information that these third parties collect via cookies and web beacons is completely anonymous.
Age Restrictions
Our age restrictions are set forth in each applicable Terms of Use. We do not target our Website or our Services to anyone under the age of 18, any information we may receive from any visitor we believe to be under the age of 18 will be deleted from our database.
Security
We use encryption and authentication tools to guard against loss, misuse and alteration of your information shared with us. Security measures include the use of Secure Socket Layer (SSL) and/or strong encryption (3DES) technology during credit card transactions and administrative access to site data, which are applied to all repositories and transfers of user information. However, no data transmission over the Internet can be guaranteed to be 100% secure. As a result, while we strive to protect your Personal Information, we cannot guarantee or warrant the security of any information you transmit to or from our Website, and you do so at your own risk. Once we receive your transmission, we will do our best to protect its security on our systems.
Links to or Access from Other Sites
You may be able to access your account or content of your account from third party sites, such as social networking sites, by way of various applications. The privacy policies and practices of such sites which apply to information you provided to such sites may differ from our practices as set forth in this Privacy Policy. You are encouraged to review their policies and practices to ensure that your privacy is protected. Such sites may also place their cookies or other files on your computer and they may collect personal data or solicit other information from you. You access such linked sites at your own risk. You should always read the Privacy Policy of a linked site before disclosing any Personal Information on such site.
Opt-Out
You may use the following options for removing your information, including any unauthorized profile, from our e-mail database if you wish to opt out of receiving promotional e-mails and newsletters.
1.Click on the "unsubscribe" link on the bottom of the e-mail;
2.Send ticket to Customer Service Team and let us know which promotional e-mails you wish to opt-out of; or
3.Select from our FAQs to find the answer you are looking for, or send us a ticket and our Customer Service Team will be happy to assist you.
Updating Your Personal Information
We provide Users the following options for updating information previously submitted, including deletion of your Personal Information.
1.For account settings, you may change your personal information such as height, weight and other information from "My Profile" settings; or
2.You can send ticket to our Customer Service Team to amend or delete your account information at any time.
Information Protection
Your Data Protection. We take appropriate steps to maintain the security of your data on our Platform. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. We have security measures in place to protect the loss, misuse and alteration of the information under our control. While we take reasonable precautions against possible security breaches of our Platform, Website, Users database and records, no application, website or Internet transmission is completely secure and we cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. We urge you to take steps to keep your Personal Information safe and to log out of your account after use.
Your Account and Password(s). You should not disclose or share your login details to any third parties. Try not to use your birthdate or anything too obvious or predictable as your password(s) such that unscrupulous individuals may try to gain unauthorized access to your account. You are solely responsible for maintaining the confidentiality of your password(s) and for restricting access to your computer, and for all activities that occur under your account or password(s). We will not be liable for any loss that you may incur as a result of someone else using your account or password(s), either with or without your knowledge. You agree to notify us immediately of any unauthorized use of your account and/or password(s) and any other breach of security relating to our Website. You agree that any information you provide to us will be current, accurate and complete and that you will keep such information up to date by notifying us of any changes.
Contacting Us
If you have any questions about this Privacy Policy, the practices of our Website, or your dealings with our Website, you can contact us.
Onward Transfer and Consent to International Processing
We are a growing corporation with Users and operations in multiple countries, including the European Union. We have developed data practices designed to assure information is appropriately protected but we cannot always know where Personal Information may be accessed or processed. In addition, we may employ other companies and individuals to perform functions on our behalf. If we disclose Personal Information to such authorized third party, we will seek assurances that any information we may provide to them is safeguarded adequately and in accordance with this Privacy Policy and the requirements of applicable privacy laws.
If you are visiting from the European Union or other regions with laws governing data collection and use, please note that you are agreeing to the transfer of your personal data, including sensitive data, by us from your region to countries which do not have data protection laws that provide the same level of protection that exists in countries in the European Economic Area. By providing your Personal Information, you consent to any transfer and processing in accordance with this Privacy Policy.
Acceptance of Privacy Policy
Your use of our Website, including any dispute concerning privacy, is subject to this Privacy Policy and the applicable Terms of Use. BY USING OUR WEBSITE, YOU ARE ACCEPTING THE PRACTICES SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE TERMS OF USE.
If we decide to amend our Privacy Policy, we will post those changes on this page and additionally any other place on the Website we deem appropriate so that you may become aware of it. We reserve our right to modify this Privacy Policy at any time, so please come and revisit this page frequently. If we make material changes to this Privacy Policy, we will notify you here, or by other means, such as e-mail, at our discretion.
Your continued use of any portion of our Website following posting of our updated Privacy Policy will constitute your acceptance of the changes.
Language
The official language of this Privacy Policy is English. Any translated version is provided for your convenience only. In the event of any conflict or inconsistency between the English version and any translation, the English version shall prevail.
Effective Date
This Privacy Policy was last revised on Nov 9, 2025.
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